Codeex Maintenance Ltd
Company No: 12777967
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
VAT No: GB424072231
Email: mail@codeex.co.uk
Phone: 0203 811 8331
Last updated: 21/11/2025
These Terms & Conditions apply to all services provided by Codeex Maintenance Ltd, trading as Codeex Maintenance, London EICR Certificates (londoneicrcertificates.co.uk), and TM44.uk (tm44.uk) (“we”, “us”, “our”).
The customer is referred to as (“you”, “your”).
By requesting a quote, booking, instructing, paying for, or allowing us to attend site and carry out services, you confirm that you have read, understood, and agree to these Terms & Conditions. Acceptance may occur by conduct and does not require a physical signature.
1. Definitions
Services: Any works, inspections, testing, surveys, reports, certificates, call-outs, maintenance, repairs, installations, remedials, or associated activities provided by us.
Report / Certificate: Any EICR, TM44 report, electrical certification, test results, findings, observations, recommendations, or written output issued by us.
Booking: A confirmed appointment, attendance request, or agreed date/time.
Consumer: An individual acting for purposes mainly outside their trade, business, craft, or profession.
Business Client: Any customer who is not a Consumer.
2. Scope of Services
We provide property maintenance, inspections, testing, certification, and associated remedial works including (without limitation) electrical works, EICR inspections, and TM44 inspections.
Services are strictly limited to what is expressly quoted, agreed, or confirmed in writing. Any item not explicitly included is excluded.
3. Quotations & Pricing
All prices are based on information provided by you.
If information is incomplete, inaccurate, misleading, or changes (including site conditions, access, number of systems, risk level, or required equipment), we reserve the right to revise pricing.
Additional works are charged separately and will only proceed once approved by you in writing (including email, WhatsApp, SMS, or online form).
All prices exclude VAT unless expressly stated otherwise.
Quotes are valid for 14 days unless stated otherwise.
4. Booking & Acceptance
A booking is confirmed once you accept our quote and complete our booking confirmation process.
Acceptance may be provided electronically and is legally binding.
5. Payment Terms
Payment is accepted by bank transfer or online payment link (including SumUp).
Invoices are payable within 5 days unless agreed otherwise in writing.
We reserve the right to withhold Reports and Certificates until full payment is received.
Late payment may result in administration charges, suspension of services, and recovery action.
Payment Disputes & Chargebacks
Where a payment is reversed, charged back, or disputed after Services have been delivered, we reserve the right to recover the full amount due together with reasonable administrative, evidential, and recovery costs.
6. Cancellations, No Access & Waiting Time
If you cancel with less than 24 hours’ notice, fail to attend, or fail to provide access, a cancellation fee of £85 + VAT applies, plus any parking, congestion, ULEZ, tolls, or access-related charges incurred.
If access is delayed and waiting time exceeds 1 hour, waiting time is charged at £65 + VAT per additional hour, charged in hourly blocks.
We are not responsible for delays or incomplete Services caused by lack of access, unsafe conditions, restricted areas, third parties, or building management.
7. Parking, Permits & Charges
You are responsible for ensuring reasonable access, parking, permits, security permissions, and building approvals.
You agree to reimburse parking, congestion, ULEZ, tolls, and enforcement charges reasonably incurred while attending the property in connection with the Services.
8. Client Responsibilities
You must:
Provide safe, legal, and unobstructed access
Ensure relevant systems and areas are accessible
Secure pets and remove hazards
Provide accurate and complete information
We rely on information provided by you and accept no responsibility for inaccuracies, omissions, or misrepresentation.
9. Inspections, Reports & Certificates (EICR & TM44)
Reports reflect the condition of the installation or systems at the time of inspection only.
Inspections are limited to visible and accessible areas as permitted on the day.
We do not accept responsibility for hidden, inaccessible, or future defects, or defects caused by third parties or subsequent changes.
No Guarantee of Outcome
We do not guarantee that any inspection, assessment, or Service will result in a satisfactory outcome, pass result, compliance status, or acceptance by any third party.
An EICR or TM44 report is a professional opinion at the time of inspection and does not guarantee ongoing safety, performance, or compliance.
Reports and Certificates must not be altered, edited, reused, or misrepresented.
10. Permitted Use & Third-Party Reliance
Reports and Certificates are issued solely for the named client and specific property.
No third party may rely on any Report or Certificate without our prior written consent.
We accept no responsibility to third parties who rely on our documents without permission.
11. Photographs, Evidence & Records
We may take photographs and videos of installations, defects, and completed works for reporting, compliance, quality control, training, and dispute resolution.
You confirm you have authority to permit this at the property.
Our records, including job sheets, photographs, videos, timestamps, assessor notes, system logs, and communications (including email, WhatsApp, and SMS), shall be accepted as prima facie evidence of Services provided, site conditions, access, and findings unless proven otherwise.
12. Remedial Works
Where an inspection identifies non-compliance or defects, remedial works will be quoted separately.
Remedials proceed only once accepted in writing.
Completion of remedial works does not guarantee full compliance beyond the scope of work completed or the condition at completion.
13. Subcontractors
We may engage suitably qualified and insured subcontractors to deliver some Services, including EICR and TM44 inspections.
Your contract remains with Codeex Maintenance Ltd.
We are not responsible for acts or omissions of subcontractors outside the scope of the Services provided, nor for criminal acts by any person.
Any remedy for poor performance will be handled in accordance with these Terms, including our right to re-attend and inspect where appropriate.
14. Right to Refuse, Pause or Abort Work
We reserve the right to refuse, pause, or abort Services where conditions are unsafe or unsuitable, including unsafe access, inadequate lighting, hazardous materials, aggressive behaviour, suspected asbestos, or non-compliant working conditions.
Attendance and time charges remain payable where attendance has occurred.
15. Third-Party Reports & Disputes
Third-party opinions do not invalidate our Reports or Certificates.
We accept no responsibility for conflicting reports unless given a reasonable opportunity to re-inspect and respond.
Disagreement by another contractor alone does not constitute grounds for refund, liability, or free remedial work.
16. Emergency & Out-of-Hours Work
Emergency, same-day, weekend, or out-of-hours bookings may attract additional charges, which will be confirmed where possible before work proceeds.
17. Refunds
No refunds are provided once a Service has been completed.
Refunds may be issued only where a Service has not been delivered, at our discretion.
Nothing in these Terms removes statutory Consumer rights where applicable.
18. Consumer Right to Cancel
Where Consumer cancellation rights apply, and you request Services to begin within the statutory cancellation period, you agree to pay for Services provided up to cancellation.
Where Services are fully completed within the cancellation period at your request, you acknowledge that the right to cancel may be lost.
19. Limitation of Liability
Our total liability is strictly limited to the value of the Service provided for the relevant booking or invoice.
We are not liable for indirect or consequential losses, including loss of profit, rent, business, or interruption.
We are not responsible for enforcement action, fines, penalties, insurance decisions, or regulatory outcomes arising from conditions identified in any Report or Certificate.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
20. Debt Recovery & Costs
You are responsible for reasonable recovery, administrative, evidential, and legal costs incurred due to late or non-payment.
21. Data Protection
Personal data is processed in accordance with our Privacy Policy.
22. Force Majeure
We are not liable for delays or failure caused by events beyond our reasonable control, including severe weather, illness, emergencies, supplier disruption, or access restrictions.
23. Entire Agreement
These Terms & Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between the parties and supersede all prior discussions, representations, or communications, whether oral or written.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
25. Assignment
You may not transfer or assign any rights or obligations under these Terms without our prior written consent.
26. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.