1. Our company and these terms
“We”, “us” and “our” mean CODEEX Maintenance Ltd, registered in England and Wales, company number 12777967. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. VAT registration: 424072231. Contact: mail@codeex.co.uk or 020 3811 8331.
These terms apply to new property maintenance, repair, installation and improvement services agreed with CODEEX. London EICR Certificates is our trading and marketing name for the separate electrical inspection service; it is not a separate legal company. Existing bookings retain the terms already agreed. A service-specific quotation or written contract records the scope and any additional terms supplied before you agree. Mandatory consumer rights always apply.
2. Your contract and subcontractors
Your contract for CODEEX-supplied work is with CODEEX Maintenance Ltd. We may appoint suitable independent tradespeople or subcontractors. Subcontracting does not remove responsibilities we owe you under applicable law.
Qualified specialists exercise their own technical judgement. Electrical inspection findings, observation codes and certificates are completed by the signing professional. Technical questions and complaints can be raised with our office, which coordinates answers without changing independent professional judgement.
3. Quotations and agreed scope
Our office reviews your description, photographs, property details, access and any specialist requirements before agreeing the next step. Online guide prices and estimates are not a fixed quotation for every property. Consumer prices are confirmed including VAT; any price stated excluding VAT is labelled.
Only work, labour, materials and deliverables included in the agreed quotation are covered. Additional work, significant concealed conditions, special equipment, waste removal or making good must be discussed and agreed before additional charges are incurred. We do not treat an enquiry as authorisation for chargeable work.
Please tell us about known defects, services behind walls, permissions, access restrictions and relevant product details. Structural, gas, electrical and other regulated work requires the appropriate competent specialist. Destructive investigation, opening-up or concealed work is included only where expressly agreed.
4. Requests and appointment confirmation
Submitting a website enquiry or choosing a preferred date does not confirm a quotation, appointment or contract. Our office checks availability and sends the agreed service scope, price and arrival window in writing by email, SMS or WhatsApp. Telephone arrangements are followed by written confirmation.
Arrival windows are not guaranteed fixed arrival times. Please provide an accurate contact number, property address, parking information, on-site contact and access arrangements. We will contact you if a material delay affects the agreed visit.
5. Access, safety and appointment changes
You must have authority to instruct the work and arrange any landlord, building-management or other necessary permissions. Provide safe access and clear the agreed working area. Tell us about hazards and sensitive equipment before the visit. We may stop or postpone work where conditions are unsafe or outside the agreed scope.
Parking permits, loading arrangements and building access must be arranged as agreed. Any chargeable parking, travel restrictions or special access costs are disclosed and agreed before booking or a later variation.
Please notify us promptly if you need to cancel or reschedule. Outside any overriding statutory cancellation right, a charge for late cancellation, rescheduling or failed access applies only if disclosed before booking. For consumers, it is limited to reasonable net loss, taking account of costs saved and replacement work, and capped at the disclosed appointment charge. We do not charge for a failure that is our responsibility or recover the same loss twice. An EICR-specific charge is not automatically applied to unrelated maintenance work.
6. Consumer cancellation rights
If you are a consumer entering a qualifying distance or off-premises service contract, you can normally cancel without giving a reason within 14 days after the contract is made. These statutory rights take priority over our appointment cancellation policy. A request for information or quotation does not itself start a paid service contract.
To cancel, send a clear statement to mail@codeex.co.uk or write to CODEEX Maintenance Ltd, 128 City Road, London, EC1V 2NX. You may use the model cancellation form below, but do not have to.
Where work is to start during the cancellation period, our office will obtain your express request to start early and a separate acknowledgement that the cancellation right is lost only once the agreed service is fully performed. Early-start consent alone does not end that right. We supply the cancellation information and terms with your written agreement.
If you cancel after a valid early-start request, you may have to pay a lawful proportionate amount for work properly supplied before cancellation. We do not assume this is recoverable where the required request or cancellation/cost information was missing. Any statutory urgent-repair exception is limited to the work and goods genuinely covered by that exception, not routine maintenance or additional services.
Goods supplied with work may have different cancellation rules, including genuinely bespoke goods. Any applicable exception and relevant charges must be explained before you agree. Nothing here reduces mandatory rights concerning faulty goods or services.
7. Model cancellation form
Complete and return this only if you wish to cancel a qualifying contract. Any other clear cancellation statement is also sufficient.
To: CODEEX Maintenance Ltd, 128 City Road, London, EC1V 2NX. Email: mail@codeex.co.uk. I/We hereby give notice that I/we cancel my/our contract for the supply of the following service or goods: [describe]. Ordered on / received on: [date]. Customer name(s): [name]. Customer address: [address]. Signature (only if this form is sent on paper): [signature]. Date: [date]. Delete or complete as appropriate.
8. Payment and late payment
Unless agreed otherwise before booking, invoices are issued following the relevant service and are due within three calendar days. Agreed deposits, staged payments, purchase orders and credit arrangements are recorded in writing. No payment is required simply to submit our website enquiry forms.
For business customers, where the Late Payment of Commercial Debts legislation applies and is not displaced by an applicable contractual remedy, statutory interest is eight percentage points above the relevant Bank of England rate. The applicable fixed sum is £40 below £1,000, £70 from £1,000 to £9,999.99, or £100 from £10,000. Additional reasonable recovery costs are recoverable only as permitted, without double recovery.
Those commercial statutory interest and fixed-charge rules do not apply automatically to consumers. We use reminders and lawful recovery. Court costs and interest follow the relevant rules; there is no automatic entitlement to every solicitor bill.
Routine reports or certificates may follow cleared payment where agreed, without defeating statutory rights or safety duties. Urgent safety findings are communicated promptly. Non-payment does not make an accurate technical report invalid.
9. Completion, materials and specialist findings
Completion and any documents supplied depend on the agreed service. Please raise apparent defects promptly so we can assess them and arrange appropriate action. This does not replace or shorten statutory rights.
Customer-supplied products must be suitable for the intended installation. Please supply instructions, dimensions and all necessary parts. We will explain material suitability or access concerns that we identify before proceeding. Responsibility for our own care and skill remains.
Inspection findings reflect the condition and accessible scope at the time of inspection; an inspection is not a guarantee of future safety. Any remedial work and reinspection are separately agreed unless included in a written package. You remain free to seek an alternative quotation.
10. Workmanship and your remedies
Any voluntary workmanship warranty is stated in the agreed quotation or confirmation. For remedial work carried out directly by CODEEX, the current standard is a 12-month workmanship warranty unless stated otherwise in writing. This is not a new blanket guarantee for every service or customer-supplied item.
A warranty may exclude fair wear and tear, unsuitable customer-supplied materials, third-party alterations and later damage not caused by our workmanship. A subcontractor guarantee applies only as actually given. Subcontracting, or the absence or expiry of a voluntary warranty, does not remove statutory remedies for CODEEX-supplied work.
11. Liability and delays
We carry out agreed work with the reasonable care and skill required by law. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be restricted.
Our responsibility is assessed against the agreed scope. We do not use blanket exclusions for foreseeable consumer property damage, fire or injury, or limitations that excuse our own negligence. Any business liability limit must be set out in the written quotation or contract for that work.
Events outside reasonable control can cause delay, including severe weather, illness, transport disruption or supply shortages. We take reasonable steps to keep you informed and resume performance. This does not remove statutory cancellation, refund or other remedies.
12. Questions and complaints
Email mail@codeex.co.uk, call 020 3811 8331 or contact our office through the channel used for your booking. Give the reference, property and service where available. We aim to acknowledge complaints within five working days and give a full response within fifteen working days.
We review the agreed scope, communications, photographs and relevant independent evidence. We may arrange reasonable inspection or correction, without making that a condition that defeats statutory remedies or prevents urgent action to make a property safe. If we cannot resolve the complaint, our final response explains any available alternative dispute resolution provider and whether we must participate. Access to the courts is preserved.
13. Data protection and governing law
Personal information is handled as described in our Privacy Policy. These terms are governed by the laws of England and Wales, without prejudice to mandatory consumer rights to bring proceedings in another competent forum. Nothing here limits rights under the Consumer Rights Act 2015 or other mandatory law.