Privacy Policy – Codeex Maintenance Limited
At Codeex Maintenance Limited (“Codeex Maintenance,” “we,” “our,” or “us”), we are committed to protecting your personal data and upholding your rights in line with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and industry best practices.
This Privacy Policy explains how we collect, use, store, and protect your data when you:
Visit our website: https://codeexmaintenance.com
Make a booking online or by phone
Leave feedback, reviews, or submit enquiries
Apply for a job with us
Subscribe to our emails or marketing communications
By accessing our website and submitting your information, you agree to the practices described in this Policy.
1. Who We Are
Codeex Maintenance Limited is a registered company in England and Wales under company number 12777967, headquartered at 128 City Road, London, EC1V 2NX. We are one of London’s leading bespoke property services and maintenance providers.
2. What Personal Data We Collect
We collect information that helps us provide our services effectively and maintain a high level of customer care. This includes:
a) Booking and Customer Data
Full name
Full address
Phone number and email address
Billing information
Service history and project details
Marketing preferences (opt-in or opt-out)
b) Website and Technical Data
IP address and browser type
Device type and operating system
Website visit time, date, and referring pages
Cookie preferences and browsing behavior
Approximate geolocation (e.g., city level)
c) Employment-Related Data
CVs and job application details
Employment and salary history (optional)
We do not sell or lease your personal data to third parties.
3. How We Use Your Data
We process personal data based on lawful grounds such as contract performance, legal obligations, legitimate interest, and user consent. Our purposes include:
Managing bookings, quotes, invoicing, and service delivery
Sending confirmations, reminders, and customer support messages
Improving services, website functionality, and user experience
Responding to reviews and enquiries
Handling complaints and warranty claims
Legal compliance and record keeping
Sending marketing (only when you opt in)
4. Your Rights Under the GDPR
You have the following rights:
Right to Information
Right of Access – Ask what data we hold about you
Right to Rectification – Request correction of inaccurate data
Right to Erasure – Request deletion of your data
Right to Restriction of Processing – Limit how we use your data
Right to Data Portability – Transfer your data elsewhere
Right to Object – Opt-out of processing/marketing
Right Not to be Subject to Automated Decisions
To exercise any of these rights, contact our Data Protection Officer at: mail@codeex.co.uk
5. Marketing and Preferences
We will only contact you for marketing if you’ve opted in. You can change your preferences anytime by emailing mail@codeex.co.uk.
6. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
You can manage cookies via your browser settings.
7. Data Security and Storage
We do everything possible and we implement many technologies in order to safeguard the data we have from any loss, misuse, unauthorised access or disclose, alteration or destruction. Codeex Maintenance Limited will not sell, distribute or lease your personal data to third parties. Everything is safe under the Data Protection Act 2018.
We will ensure to treat this sensitively as much as we can to keep your data protected however in the matter of negligence on our side, we cannot be held liable to any loss should an unauthorised third party somehow retrieves any data, we cannot be held accountable for this. Furthermore, you may choose to restrict the retrieval or use of your personal data at any given point as long as you do so in writing to mail@codeex.co.uk.
Data is stored securely and only retained as long as necessary. From marketing emails and forms, whereby you have opted in verbally, with our Call Centre, or through a chosen e-marketing platform.
8. Profiling and Personalisation
We may analyse your personal data to create a client profile of your preferences, so that we can contact you with information of which relates to our services and to which you may be interested in. Profiling is non-invasive and only enhances service delivery. You can opt out at any time.
9. Data Retention
We retain personal data for as long as is necessary for service, legal, or operational purposes:
Customer service data: 6 years (for accounting and legal)
Job applications: 30 days (unless consent given for 12-month retention)
Marketing data: Until you unsubscribe or request deletion
10. Third-Party Disclosure
We will never sell or rent your data. We may share minimal information with trusted service providers (e.g., hosting, payment processors) strictly for business purposes and only under appropriate data processing agreements.
11. International Data Transfers
We do not currently transfer personal data outside the UK. If that changes, we will ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
12. Your Right to Complain
Whilst we ensure that your experience as our client is positive and our services are to a high standard, we want to hear from you should this not meet your expectations and you have a complaint about our services or any members of staff. To raise a complaint, please send an email to the attention of George, write in the subject line COMPLAINT to mail@codeex.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO) at: https://ico.org.uk
13. Contact Information
If you have any questions about this Policy or wish to exercise your data rights, contact:
Data Protection Officer
📧 Email: mail@codeex.co.uk
📍 Address: Codeex Maintenance Limited, 128 City Road, London, EC1V 2NX
📞 Phone: 0203 811 8311
14. Policy Updates
We will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement, so that you are informed of how we are protecting your information.
15. Legal Basis Summary
Consent – For marketing and optional communications
Contract – For service delivery and invoicing
Legal Obligation – Tax and regulatory record-keeping
Legitimate Interest – Customer care and business development
Thank you for trusting Codeex Maintenance. We’re committed to safeguarding your privacy every step of the way.