Codeex Maintenance Limited
Last updated: 21/11/2025
At Codeex Maintenance Limited (“Codeex Maintenance”, “we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:
Visit our website: https://codeexmaintenance.com
Request a quote, make a booking, or contact us (online, phone, email, WhatsApp, or other messaging platforms)
Leave feedback, reviews, or submit enquiries
Apply for a job or subcontractor role
Subscribe to marketing or service communications
By using our website or providing your personal data, you acknowledge and accept the practices described in this Privacy Policy.
1. Who We Are (Data Controller)
Codeex Maintenance Limited
Company No: 12777967
Registered Office: 128 City Road, London, EC1V 2NX
📧 Email: mail@codeex.co.uk
📞 Phone: 0203 811 8331
Codeex Maintenance Limited is the Data Controller responsible for your personal data.
2. Personal Data We Collect
We collect only data that is necessary, relevant, and proportionate for our business operations.
a) Customer & Booking Data
Full name
Property address
Phone number and email address
Billing and payment information
Service history, inspection details, and job notes
Communications (email, phone, WhatsApp, SMS)
Marketing preferences
b) Website & Technical Data
IP address
Browser type and version
Device type and operating system
Pages visited, visit date/time, and referral source
Cookie preferences
Approximate location (city or region level only)
c) Employment & Recruitment Data
CVs and application information
Employment history and qualifications
Salary expectations (if voluntarily provided)
We do not sell, rent, or trade your personal data.
3. Lawful Bases for Processing
We process personal data only where permitted by law, relying on one or more of the following lawful bases:
Contract – to provide quotations, bookings, inspections, reports, certificates, invoicing, and services
Legal Obligation – accounting, tax, regulatory, and compliance requirements
Legitimate Interest – customer service, service improvement, dispute handling, business development
Consent – marketing communications and optional contact
4. How We Use Your Personal Data
We use personal data to:
Manage enquiries, bookings, inspections, and service delivery
Communicate with you about appointments, access, reports, and invoices
Provide customer support and handle complaints
Improve our services, systems, and website functionality
Maintain legal, accounting, and compliance records
Send marketing communications where you have opted in
5. Marketing Communications
We will only send marketing communications where you have explicitly opted in.
You can withdraw your consent at any time by:
Clicking the unsubscribe link in our emails, or
Contacting us at mail@codeex.co.uk
We do not send unsolicited marketing.
6. Cookies & Website Tracking
We use cookies and similar technologies to ensure website functionality and improve user experience.
Cookies may store:
Session and login information
Preferences and settings
Page interaction and analytics data
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Security measures include access controls, secure systems, staff training, and contractual safeguards with service providers.
While we take reasonable steps to protect your data, no system can be guaranteed to be 100% secure. We regularly review and improve our security practices.
8. Profiling & Personalisation
We may use limited profiling to understand customer preferences and tailor service-related communications.
Profiling:
Is non-invasive
Does not produce legal or significant effects
Is used only to improve service relevance
Can be opted out of at any time
9. Data Retention
We retain personal data only for as long as necessary:
Customer and service records: 6 years
Accounting and tax records: 6 years
Job applications: 30 days (or up to 12 months with consent)
Marketing data: Until consent is withdrawn
When no longer required, data is securely deleted or anonymised.
10. Third-Party Data Sharing
We may share limited personal data with trusted third parties where necessary, including:
Payment processors
IT, hosting, and communication providers
Accounting, legal, and compliance services
Subcontractors (only where required for service delivery)
All third parties are required to process data securely and in compliance with data protection laws.
11. International Data Transfers
We do not routinely transfer personal data outside the UK.
If international transfers become necessary, appropriate safeguards (such as Standard Contractual Clauses) will be implemented in accordance with UK GDPR.
12. Your Data Protection Rights
Under UK GDPR, you have the right to:
Be informed
Access your personal data
Rectify inaccurate data
Request erasure (where applicable)
Restrict processing
Object to processing
Data portability
Not be subject to automated decision-making
To exercise your rights, contact: mail@codeex.co.uk
13. Complaints
If you have concerns about how we handle personal data, please contact us first so we can resolve the issue.
📧 Email: mail@codeex.co.uk
Subject: DATA PROTECTION COMPLAINT
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk
14. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes.
The most current version will always be available on our website.
15. Summary of Lawful Bases
Consent – marketing and optional communications
Contract – service delivery and invoicing
Legal Obligation – tax and regulatory compliance
Legitimate Interest – customer service and business operations